FAQ

DISCOVER WHY WE PROVIDE THE BEST ROOFING SERVICES BRISBANE AND SUNSHINE COAST HAVE TO OFFER

 

1. Why should you hire The Roofing Group over another roofing company?

The Roofing Group is committed to being the best in the business. Our commercial and residential roofers only use top-quality products and believe in giving you the best customer service whatever the project, from roof installation or roof leak repair to gutter replacement or asbestos removal.

They arrive when they say they will and they take care to protect your belongings.
 

2. Is there a particular aspect of trade The Roofing Group specialises in?

Commercial and residential roofing experts in:

  • Roof restoration
  • Re-roofing
  • Roof repairs
  • New roofing
  • Down pipes
  • Roof vents
  • Commercial roofing
  • Skylight installation
  • Wall cladding

As one of the best roofing contractor's in Brisbane and Sunshine Coast, we have all your roofing service needs covered.

 

3. How do we charge for our roof services?

An invoice is issued and payment terms are seven days.

 

4. Is the Roofing Company fully insured?

Yes, The Roofing Group is fully insured for your peace of mind.

 

5. What makes us the best for roofing services compared to other roofers?

The Roofing Group's ethos is based around giving you quality finishes and outstanding service. Receiving positive feedback from customers and knowing that customers are 100% satisfied is what drives us to be the No.1 roofing contractor's across the Sunshine Coast and Brisbane.

Our roofers also make it a point to go above and beyond, exceeding the expectations of clients regularly. 

 

6. What brands/products do you use or are partnered with?

Some of the brands/ products we use or are partners with at The Roofing Group include Colorbond, BlueScope Steel, Queensland Sheet metal and Apex Building Products.

 

7. How many years of roofing installation experience does the team share between them?

Our team shares 20 years of experience between them.

 

8. What are your industry certifications and licenses?

Industry certifications and licenses we have are:

  • Queensland Building and Construction Commission (QBCC) License - Businesses need this license to demonstrate that they have the trade skills to perform the scope of work relevant your licence class.
  • Asbestos Class B License – Businesses need this licence to operate a business that removes more than 10 squares of non-friable (bonded) asbestos. Non-friable asbestos materials include asbestos cement sheeting, often called fibro, used in many Queensland buildings before 1990.
  • Public Liability Insurance - Public liability insurance is an important cover for lots of businesses. It can protect businesses against claims made by clients or the public. It's especially important for clients to know that both businesses and clients are protected with business insurance for if/when things go wrong.
  • WorkCover - WorkCover's Accident Insurance Policy covers businesses and its workers if a work-related injury or illness happens. In Queensland, if you employ workers, you must insure them against work-related injury or illness. Unless you're a self-insurer, you need to take out a policy with WorkCover.
  • Asbestos Insurance - Individuals and businesses that are licensed and qualified to work with asbestos can readily obtain the types of insurance required to cover clean-up and compensation costs if there's an incident that results in asbestos contamination or exposure.
  • QBCC Home Warranty Insurance - Home warranty insurance is a premium your contractor pays QBCC to insure residential construction work for fixed-price and cost-plus contracts. The Home Owner can make a claim if a contractor won’t or can’t finish the work under a contract or the contractor fails to fix defects.

 

9. What happens if it rains during roofing installation? What does your team do in such an event to protect the house and semi-installed roofing?

If it rains during the installation of your roof, all care is taken to ensure that your property is kept dry. To minimise the risk of damage:

  • We will strip and lay portions of your roof at a time.
  • We will tarp your roof if/ where necessary.
  • We regularly check the Bureau of Meteorology (BOM) and will not remove your roof is if there is more than a 40% chance of rain.

 

10. How long does your typical residential roofing project take?

A typical residential roof replacement takes approximately 3-4 days to complete.

 

11. What time do you normally start work?

Our team will arrive onsite at 6.15am for a 6.30am start. They will carry out their Toolbox Talk and walk through the Site-Specific Safe Work Method Statement (SWMS) and Job Safety Analysis (JSA) via the HazardCo Australia Health & Safety app.

 

12. What safety precautions do you take when removing asbestos (and what licenses do you hold to do this)?

The safety precautions our team at The Roofing Group take to safely remove asbestos are:

  • All our team hold a minimum competency CPCCDE3014A Remove non-friable asbestos certificate.
  • Before works commence we prepare an Asbestos Removal Control Plan
  • PPE is used during the removal of asbestos including:

    o Type 5/6 Coveralls (One size to big)

    o Closed in Shoes

    o Boot Covers

    o P2 Particulate Respirator (Sundstrum SR100)

    o Gloves

  • Notify asbestos registry of intention to remove asbestos.
  • Letter drop to the neighbours on either side of the property and opposite side of the street as per legislation.
  • Remove all existing asbestos roof sheeting.
  • Safely wrap and seal all asbestos as per regulation.
  • Clean and vacuum the roof cavity of all visible asbestos and potential asbestos dust.
  • Spray and bond the roof cavity with PVA bonding solution.
  • Obtain asbestos clearance certificate of the work area by a Competent person.
  • Use a licensed asbestos waste disposal company.

 

13. Do clients need to be home or do they need to stay away while you’re at work?

When works are being carried out it is up to the client if they would like to be home for the duration. There is no need for the client to leave their property however if they will be moving around the property, we will include the client in the SWMS as a safety precaution as it will be an active job site.

 

14. Does the roofing warranty stay with the house or move with the owners?

The roofing warranty will stay with the house provided no modifications are taken out on the completed works / home.

 

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Contact details

Call: 1300 780 079

After hours contact details

Office location & hours

Monday - Friday: 9am - 5pm
Saturday & Sunday: Closed

108 Lipscombe Rd, Deception Bay, QLD 4508

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